Donna is a seasoned executive with more than 30 year’s experience in multiple industries. As former Vice President with Cara Operations; Canada’s largest airline catering operations, she led the head of People, Marketing and Customer Service functions across national operations and held direct responsibility for over $200M of turnover and global customer satisfaction. She is a former Director in the airline industry in Canada and Europe, where her responsibilities included all hospitality customer service standards, safety, procedures, training, and development of new premium products; delivering internationally renowned standards and service levels.
Applying the knowledge and skills honed during her corporate career, Donna entered the world of technology to support the development and launch of an industry leading on-line consumer advocacy site in tandem with a corporate-facing product for the management of social media and customer relations. She developed SOP’s as the foundation to create best in class relationship management with consumers and commercial customers. Donna led the operations team responsible to interact with all customers directly and by using the technology provided.
She is an International Leadership Teacher, Coach and Speaker. She has more than 30 years of leadership and team development experience delivering educational enrichment programs to children and parents. She is distinguished by her passion for helping people, for excellent customer service and for her focus on collaborative team-building. Donna is committed to adding value to youth, families, individual leaders and leadership teams.
Now a serial entrepreneur, she spends her time dreaming of and creating ways to add value to people’s lives through educational, organizational and self-development programs. She has learned team development from the #1 Inspirational and Leadership Teacher in the world: John C. Maxwell. Donna delivers time tested leadership principles ranging from personal growth to multi-corporation leadership. She inspires and teaches leaders to develop themselves and those around them to create high performance teams enabling them to reach their highest potential. She delivers self-development, teamwork, communication, collaboration and life coaching workshops for children, parents, family units, non-profit organizations and businesses. Her experience as a corporate executive and now several years as an entrepreneur adds tremendous value to those with whom she works.
Donna’s most important accomplishment in life has been raising her three amazing children.
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